General enquiries and help
For general enquiries and help, please contact the NSW Procurement Service Centre on nswbuy@finance.nsw.gov.au or 1800 679 289.
The NSW Procurement Service Centre operates from 8.30am to 5pm, Monday to Friday.
All out-of-hours calls will be answered by Service NSW and relayed to the NSW Service Centre the next business day.
Ways to provide feedback
You can provide feedback about NSW Procurement services:
- online: using our online customer feedback form
- by phone: calling the NSW Procurement Service Centre on 1800 679 289 (8.30 am to 5 pm, Monday to Friday)
- by email: filling out the customer feedback form in fillable PDF format (PDF,765 KB) or Word format (DOC,93KB) and emailing to procurement.feedback@finance.nsw.gov.au
- by post: filling out the customer feedback form in fillable PDF format (PDF,765 KB) or Word format (DOC,93KB) and posting to:
Customer Feedback Officer
NSW Procurement Service Centre
L11, McKell Building
2-24 Rawson Place
Sydney NSW 2000
How we manage feedback
The NSW Department of Finance, Services and Innovation (DFSI) is committed to conducting procurement in an honest, fair, accountable and transparent manner.
We will manage procurement complaints in accordance with the DFSI guidelines for managing procurement complaints (PDF, 61KB).
We will try to investigate and resolve complaints within 20 working days. However, dependent on the nature and complexity of the issue more time may be required.
For any matters considered to be of a corrupt conduct or criminal nature, you can to refer the matter directly to the relevant authorities for investigation, such as NSW Ombudsman or ICAC.