Complaints and disputes
If a dispute arises, then both purchaser and the supplier are obligated to use their best efforts to resolve the dispute.
The purchaser should attempt to resolve the matter through discussions with the supplier’s customer service representative. However, if the parties to the dispute are unable to resolve the matter then the purchaser should contact NSW Procurement.
If the matter cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, the matter will be referred for expert determination. This more formal process will require a higher level of detailed documentation, correspondence and records.
Eligibility to use contract
Public bodies are able to purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2014.
Public Works and Procurement Regulation 2014-6: Procurement arrangements for other public bodies
- The Board may enter into agreements with public bodies that are not government agencies relating to the procurement of goods and services by and for those bodies.
- The Board may do so by allowing those bodies to have access to the procurement arrangements for government agencies or by making separate arrangements.
- The Board may establish criteria for the exercise of the Board’s functions under this clause, including but not limited to the circumstances in which, and the public bodies to which, access to the arrangements for government agencies will not be given.
- The Secretary of the Department of Finance, Services and Innovation may charge a fee in connection with any agreement entered into between a public body and the Board under this clause.
- In this clause: Community non-profit organisation does not include an industry association or similar body the activities of which are intended to promote the interests of a particular industry or sector of an industry. Public body includes the following:
a) a private hospital
b) a local council or other local authority
c) a charity or other community non-profit organisation
d) a private school or college
e) a university
f) a public authority of the Commonwealth, any other State or Territory
g) a public authority of any other jurisdiction (but only if it carries on activities in this State)
h) a contractor to a public authority (but only in respect of things done as such a contractor).
How to register
To register as a new customer please complete the online registration form.
Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.
Please contact the NSW Procurement Service Centre if you have any problems completing your application form or if you wish to check your registration status.
Contract managed by
NSW Department of Justice
What's covered by this contract
Range of products and services
The agreement will provide services to manage the relocation of the household effects of all eligible customers throughout NSW. This includes the overall coordination of the relocation including:
- Communications with eligible customers being relocated
- Providing pre-removal advice in relation to the logistics of the relocation
- Invitations of quotations for removal services
- Coordination and planning of the uplift, storage and delivery of household effects
- Verification of security checks
- Administration of all insurance claims
- Accreditation and ongoing monitoring of removalist against standards
- Performance monitoring and reporting
*Office relocations can potentially be sought under this agreement. Please contact the contract manager to further information.
These services are to be carried out in accordance with;
- All relevant policies, regulations and guidelines of the Australian Furniture Removers Associations of NSW (AFRA)
- NSW WorkCover regulations
- DECCW regulations
- Occupational Health and Safety Act 2000
Key contract features
This section contains the key features of the contract that may be of interest to customers.
For a flat administration fee plus insurance and storage fees (if required) Wridgways Pty Limited (T/A Move Dynamics) will organise for your removal of house hold effects. They are responsible for the following:
- A removal package to the client
- Obtain a minimum of three quotes from Australian Furniture Removalist Association (AFRA) accredited removalist
- Provide expert pre-removal advice to the client
- Arrange for pre-removal inspections (in most cases)
- Arrange support services through their numerous depots throughout NSW
- Administration of all insurance claims. Claims resulting from work performed under the contract are to be addressed no later than seven (7) working days upon receiving written notification and/or claim
- Monitoring the client's removal and track all inventory during the move
- Arranging storage (if required)
- Managing all invoicing (including removal cost)
- Removalist accreditation: The contractor shall be responsible for ensuring that all removalists performing work under the contract perform such services to the industry standards set down by AFRA and all removalists engaged under the contract must be AFRA Accredited
- Providing full details of their methods for quality assurance and monitoring programs including the specified standard against which removalist(s) are assessed
- Providing a current statistical report for their department/agency showing total number of moves per month when required
- Providing a guarantee against all losses, and/or administration errors to the satisfaction of the ordering officer and that the client's household effects have been delivered to the correct destination point in good/same order, as stipulated on the client's inventory list and accepted by the client
This contract provides the removal of household effects for relocating staff. Contract ensures that department funded moves are competitively quoted by an accredited removalist. Goods are fully insured and storage is available if required.
Wridgways Pty Ltd
Wridgways Pty Ltd
|ABN||Trading As||66 065 419 712||Move Dynamics|
|Contact Name||Phone||Fax||Address||Petar Ralevski||02 9645 77010403 017 774||02 9645 7755||14 Epic Place|
Villawood NSW 2163
|Websiteemail@example.com||Wridgways Pty Ltd|
Payment of accounts
Wridgways Pty Limited (T/A Move Dynamics)
14 Epic Place, Villawood NSW 2163
Phone: (02) 9644-7744
Fax: (02) 9644-7755
Terms of payment
Credit card facilities
Product quality and warranty
Training and technical support
Support services and pre-removal advice available
Code of behaviour
The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.
The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:
- All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
- Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
- Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
- The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
- Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
- Where practicable male employees should perform work on male facilities and female employees on female facilities.
- Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
- Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
- Supplier employees must wear or carry an identity card at all times when on the site or sites.
The supplier has arranged with a reputable insurance company:
- Broad form of public and product liability insurance limit of indemnity: $10 million each
- Property insurance (covering the contractor for any loss or damage to any property used directly or indirectly in relation to the provision of the services for their full replacement value): $5 million
- Transit insurance: $1 million
The contractor shall be responsible for ensuring that all insurance claims resulting from work performed under the contract are addressed no later than seven working days upon receiving written notification and/or claim.
The contractor will provide full details to all Clients on how the terms and conditions of all Insurance Policy claims are to be administered and settled. This information is to be included in the contractors documentation information package.
All risk insurance cover
Refer to NSWBuy eCatalogues for prices.
As requested by the client and in a safe and professional manner.
Pre-removal advice and documentation
The contractor shall provide a documentation information package to all clients requiring removal under the contract. The package will include :
- Inventory documentation for completion by the client
- Pre-removal advice to the client
- Any other documentation including insurance coverage to assist the client in completing the inventory or understanding their responsibilities during all stages of the removal process
- Details of ‘special items’ not removed by the removalist
- Electronic customer survey (this survey forms part of the contractor’s performance monitoring, and evaluating reporting)
Competitive quotes, administration fee.
Storage fees (if required).
Buy from this contract
The supplier may be able to provide hard copy catalogues of the products available for supply under the contract. These are free of charge to customers on a reasonable request basis. The information in the catalogues will be regularly updated by the supplier through newsletters and other bulletins to ensure that customers are kept up to date on changes to the range of products available.
Contact supplier for pricing. Prices may change in accordance with the price variation conditions of the contract if there are any. Regular users of state contracts should consider using NSWBuy for latest pricing if applicable.
For further information, please contact NSW Procurement Service Centre.
The following price variation conditions apply:
- The contractor may only seek to vary the price of a service listed in schedule 3 in accordance with the frequencies and methodology indicated in schedule 3. Subject to the contractor having provided the NSW Procurment Board with sufficient documentation to justify the application, and subject to clause 13.1.2(a), the Board may in writing, approve the application within 30 days of lodgement.
- Price variations approved by the Board shall apply to all customer contracts made on or after the date upon which the Board publishes the varied price on NSWBuy eCatalogues
- Where the price variation is accepted, schedule 3 will include the varied price. The varied price becomes the basis from which any future applications for price variations will be calculated
The Board reserves the right to delete a service from schedule 3 if it considers a price variation application to be unreasonable.
Notwithstanding any other provision in this agreement, the contractor may apply in writing to the Board to decrease its prices at any time without any supporting documentation.
Registered NSW Government contract users can order goods and services directly with the supplier.
By placing an order, an organisation is entering into a contract with the supplier and, as a minimum, the following information should be included in the official order:
- Contract number and name
- Name and address of supplier and customer
- NSWBuy identification number
- Customer’s order number
- Date of order and date of delivery
- Item, product code, contract price, quantity and any accessories
You need to quote your NSWBUY identification number each time you purchase from NSW Government contracts. If you are unsure of your NSWBUY identification number, please contact NSW Procurement Service Centre.
Frequently asked questions and appendices
Appendices and other related information
Central West (CW)
In the centre of the region is the Bathurst-Orange area and to the east the Blue Mountains. The western area extends to the Lachlan river and the town of Condobolin. The region also contains the urban areas of Parks, Forbes and Cowra.
Far West (FW)
This vast region contains the unincorporated area of NSW and is bounded by the Queensland and South Australian borders. Included is the city of Broken Hill. The Darling River passes through the region from the north-east to the south.
The Hunter Region contains the Hunter River and its tributaries with highland areas to the north and south. The Hunter Valley is one of the largest river valleys on the NSW Coast.
The Illawarra region contains the urban areas of Wollongong and Nowra, and the Minnamurra and Shoalhaven river valleys. To the west of the coastal plain is a long escarpment that leads to very rugged terrain in the Shoalhaven areas.
The region is traversed by the Murrumbidgee River and contains the Murrumbidgee and other irrigation areas. Wagga Wagga is the major urban centre in the region.
The Murray River on the NSW border forms the southern boundary of the region. The terrain varies from flat in the western and central areas to very rugged on the eastern border. The main urban centre in the region is Albury.
Mid-North Coast (NC)
The Mid-North Coast region covers a coastal strip of NSW and includes the Manning, Hastings, Clarence and Macleay river valleys.
The region contains the Northern Tablelands, the northern slopes to the west of the tablelands, and the north central plans.
North Western (NW)
The large region contains diverse topography, with flat plans to the west, undulating slopes in the centre and elevated areas extending from the Central Tablelands in the east. The region includes the Bogan, Macquarie and Castlereagh river basins.
The Richmond and Tweed coastal river basins and the Upper Clarence River valley dominate this region. To the west is the New England Plateau and to the north the McPherson Range.
South Eastern (SE)
Comprises the far south coast of NSW, the southern tablelands and the Snowy Mountains. The region contains the Clyde, Moruya, Turross and Bega river valleys.
Sydney Inner (SI)
Inner suburbs of Sydney
Sydney Outer (SO)
Outer suburbs of Sydney
Sydney Surrounds (SS)
Areas around Sydney metropolitan
Contract 409 is a devolved contract. As part of this arrangement, NSW Procurement is responsible for providing first level support to contract users. In circumstances where the enquiry is best dealt with by the contract manager, NSW Procurement will handle the escalation process.