Travel contact information

Booking queries - FCM Travel Solutions

Please contact FCM at or 1800 823 464 or 02 8974 0859 for all travel booking queries including:

  • air, car hire and accommodation bookings
  • changes to bookings
  • quotes
  • utilising credits.

FCM Travel Solutions - Finance queries

FCM has a dedicated email for queries relating to:

  • American Express statement including enhanced data (please include a copy or screen shot of your statement and the area you are querying)
  • queries on charges
  • copies of hotel invoices including incidental breakdowns
  • FCM invoices (invoices are accessible via FCM Portal).

CWT charges

For queries relating to CWT charges please email

American Express - Business Travel Account (Virtual travel card)

For queries relating to:

  • new account setup
  • changes to account details and hierarchy
  • account closures
  • general enquiries including statement queries
  • BTAConnect technical enquiries/issues, new user access and training

Please contact:

American Express Government business travel account servicing team
Phone: 1300 787 120


Robert Large - Relationship Management, Government
Phone: 0407 253 531 or email: 

Travel insurance

For any coverage related enquiries please contact Insurance for NSW:

Ph: +61 2 9216 3327



For any claims related enquiries please contact Gallagher Bassett:

Ph: 1300 407 022 or (for overseas: +61 2 9464 7450)



For any medical emergency assistance whist overseas please contact International SOS:

Phone +61 2 9978 6682 (24/7 Sydney Assistance Centre)



Contract management queries

Please contact the NSW Procurement Service Centre