Travel contact information

Booking queries - FCM Travel Solutions

Please contact FCM at nswg@fcmtravel.com.au or 1800 823 464 or 02 8974 0859 for all travel booking queries including:

  • air, car hire and accommodation bookings
  • changes to bookings
  • quotes
  • utilising credits.

FCM Travel Solutions - Finance queries

FCM has a dedicated email nswg.finance@fcmtravel.com.au for queries relating to:

  • American Express statement including enhanced data (please include a copy or screen shot of your statement and the area you are querying)
  • queries on charges
  • copies of hotel invoices including incidental breakdowns
  • FCM invoices (invoices are accessible via FCM Portal).
     

CWT charges

For queries relating to CWT charges please email nswgbusiness.syd.au@contactcwt.com
 

American Express - Business Travel Account (Virtual travel card)

For queries relating to:

  • new account setup
  • changes to account details and hierarchy
  • account closures
  • general enquiries including statement queries
  • BTAConnect technical enquiries/issues, new user access and training

please contact:

American Express Government business travel account servicing team
Phone: 1300 787 120
email: govt.bta.servicing@aexp.com

or

Robert Large - Relationship Management, Government
Phone: 0407 253 531 or email: robert.large@aexp.com 
 

Travel insurance

For any coverage related enquiries please contact Insurance for NSW:

Ph: +61 2 9216 3327

Email: insurancefornsw@icare.nsw.gov.au

 

For any claims related enquiries please contact Gallagher Bassett:

Ph: 1300 407 022 or (for overseas: 02 9464 7450)

Email: generalclaims@icare-gb.com.au

 

For any medical emergency assistance whilst overseas please contact Dynamiq (no changes):

Phone +61 2 9978 6682 (24/7 Emergency Hotline)

Fax +61 2 9888 3609

SMS +61 416 907 493

Email: assistance@dynamiq.com.au

 

Contract management queries

Please contact the NSW Procurement Service Centre