Travel contact information

Booking queries - FCM Travel Solutions

Please contact FCM at nswg@fcmtravel.com.au or 1800 823 464 or 02 8974 0859 for all travel booking queries including:

  • air, car hire and accommodation bookings
  • changes to bookings
  • quotes
  • utilising credits.
     

FCM Travel Solutions - Finance queries

FCM has a dedicated email nswg.finance@fcmtravel.com.au for queries relating to:

  • American Express statement including enhanced data (please include a copy or screen shot of your statement and the area you are querying)
  • queries on charges
  • copies of hotel invoices including incidental breakdowns
  • FCM invoices (invoices are accessible via FCM Portal).
     

CWT charges

For queries relating to CWT charges please email nswgbusiness.syd.au@contactcwt.com
 

American Express - Business Travel Account (Virtual travel card)

For queries relating to:

  • new account setup
  • changes to account details and hierarchy
  • account closures
  • general enquiries including statement queries
  • BTAConnect technical enquiries/issues, new user access and training

please contact:

American Express Government business travel account servicing team
Phone: 1300 787 120
email: govt.bta.servicing@aexp.com

or

Robert Large - Relationship Management, Government
Phone: 407 253531or
email: robert.large@aexp.com 
 

Travel insurance

For enquiries relating to travel insurance including coverage, certificate of currency and pre-travel advice please contact:

GIO Treasury Managed Fund (TMF) Customer Service
Business hours: 02 8121 3128 
After hours: 1800 411 082
email: tmfcs@gio.com.au
 

Overseas medical and emergency assistance (Dynamiq)

For emergency assistance: (also available on your travel itinerary)

24/7 emergency phone: +61 2 9978 6682
SMS: +61 416 907 493
Fax: +61 2 9888 3609
Email: assistance@dynamiq.com.au
Dynamiq can be contacted by reverse charge anytime and from anywhere in the world.

For general information contact Dynamiq:
Phone: 1800 811 543 or visit www.dynamiq.com.au
 

Contract management queries

Please contact the NSW Procurement Service Centre.