FCM Travel Solutions - Booking queries
Please contact FCM on email@example.com or 1800 823 464 or 02 8974 0859 for all travel booking queries including:
- changes to bookings
- utilising credits.
FCM Travel Solutions - Finance queries
FCM has a dedicated email firstname.lastname@example.org for queries relating to:
- American Express statement including enhanced data (please include a copy or screen shot of your statement and the area you are querying)
- queries on charges
- copies of hotel invoices including incidental breakdowns
- FCM invoices (invoices are accessible via FCM Portal).
For queries on CWT charges please email email@example.com.
American Express - Business Travel Account (Virtual travel card)
Please contact American Express Government business travel account servicing team on 1300 787 120 or email firstname.lastname@example.org for queries relating to:
- new account setup
- changes to account details and hierarchy
- account closures
- general enquiries
- BTAConnect technical enquiries/issues, new user access and training
For enquiries relating to travel insurance including coverage, certificate of currency and pre-travel advice please contact:
GIO Treasury Managed Fund (TMF) Customer Service
Business hours: 02 8121 3128
After hours: 1800 411 082
Overseas medical and emergency assistance (Dynamiq)
For emergency assistance: (also available on your travel itinerary)
24/7 emergency phone: +61 2 9978 6682
SMS: +61 416 907 493
Fax: +61 2 9888 3609
Dynamiq can be contacted by reverse charge anytime and from anywhere in the world.
For general information contact Dynamiq:
Phone: 1800 811 543 or visit www.dynamiq.com.au
Contract management queries
Please contact the NSW Procurement Service Centre.