Contact information

FCM Travel Solutions - Booking queries

Please contact FCM on or 1800 823 464 or 02 8974 0859 for all travel booking queries including:

  • bookings
  • changes to bookings
  • quotes
  • utilising credits.


FCM Travel Solutions - Finance queries

FCM has a dedicated email for queries relating to:

  • American Express statement including enhanced data (please include a copy or screen shot of your statement and the area you are querying)
  • queries on charges
  • copies of hotel invoices including incidental breakdowns
  • FCM invoices (invoices are accessible via FCM Portal).

For queries on CWT charges please email


American Express - Business Travel Account (Virtual travel card)

Please contact American Express Government business travel account servicing team on 1300 787 120 or email for queries relating to: 

  • new account setup
  • changes to account details and hierarchy
  • account closures
  • general enquiries
  • BTAConnect technical enquiries/issues, new user access and training


Travel insurance

For enquiries relating to travel insurance including coverage, certificate of currency and pre-travel advice please contact:

GIO Treasury Managed Fund (TMF) Customer Service
Business hours: 02 8121 3128 
After hours: 1800 411 082


Overseas medical and emergency assistance (Dynamiq)

For emergency assistance: (also available on your travel itinerary)

24/7 emergency phone: +61 2 9978 6682
SMS: +61 416 907 493
Fax: +61 2 9888 3609
Dynamiq can be contacted by reverse charge anytime and from anywhere in the world.

For general information contact Dynamiq: 

Phone: 1800 811 543 or visit


Contract management queries

Please contact the NSW Procurement Service Centre